General Terms & Condition

Terms & Conditions

Contact Information

Your detailed order should be directed to: PT. SULAWESI TORAJA TOUR Email: info@sulawesiholiday.com, sulawesiholiday01@gmail.com Website: www.sulawesiholiday.com

Communication

Confirmation and information will be made via email, phone, WhatsApp, or Telegram.

Reservation

  • Full name and number of passengers
  • Arrival and departure dates
  • Flight details
  • Tour code and name
  • Passport numbers

Confirmation

Cancellations should be made at least one month before arrival for groups, and one week for individuals. While we do not charge cancellation fees, hotels and carriers may apply charges depending on the situation.

Responsibility

We are not responsible for delayed flights or personal accidents that affect your program or add to your personal expenses beyond our control.

High Season Period

  • December 20 – January 10
  • July – August
  • Easter Holiday
  • Chinese New Year
  • 7 days before and after Idul Fitri

Guides

All tours include an English or Indonesian-speaking guide. Other languages are available upon request with additional costs, subject to availability and tour type.

Transfer

Transfer rates include meeting service, porter fee (2 luggage), transportation, and reconfirmation of onward travel.

Package Includes

Transfers and tours by luxury vehicle or bus, accommodation in double/twin shared rooms at hotels or cottages.

Package Excludes

International/domestic flights, airport taxes, optional tours, liquor, excess baggage, tips, long-distance calls, personal expenses.

Rates

Rates are per person in USD or Rupiah, based on current exchange rates.

Refund

No refund will be given for unused services during the tour.

Payment

50% deposit upon confirmation/invoice. Full payment is due one week before departure. For short-term bookings, full payment is required immediately.

Payments must be transferred to:
PT. SULAWESI TORAJA TOUR
Contact us: info@sulawesiholiday.com or sulawesiholiday01@gmail.com

Terms & Conditions

Contact Information

Your detailed order should be directed to: PT.TORAJA SULAWESI TOUR Email: info@sulawesiholiday.com, sulawesiholiday01@gmail.com Website: www.sulawesiholiday.com

Communication

Confirmation and information will be made via email, phone, WhatsApp, or Telegram.

Reservation

  • Full name and number of passengers
  • Arrival and departure dates
  • Flight details
  • Tour code and name
  • Passport numbers

Confirmation

Cancellations should be made at least one month before arrival for groups, and one week for individuals. While we do not charge cancellation fees, hotels and carriers may apply charges depending on the situation.

Responsibility

We are not responsible for delayed flights or personal accidents that affect your program or add to your personal expenses beyond our control.

High Season Period

  • December 20 – January 10
  • July – August
  • Easter Holiday
  • Chinese New Year
  • 7 days before and after Idul Fitri

Guides

All tours include an English or Indonesian-speaking guide. Other languages are available upon request with additional costs, subject to availability and tour type.

Transfer

Transfer rates include meeting service, porter fee (2 luggage), transportation, and reconfirmation of onward travel.

Package Includes

Transfers and tours by luxury vehicle or bus, accommodation in double/twin shared rooms at hotels or cottages.

Package Excludes

International/domestic flights, airport taxes, optional tours, liquor, excess baggage, tips, long-distance calls, personal expenses.

Rates

Rates are per person in USD or Rupiah, based on current exchange rates.

Refund

No refund will be given for unused services during the tour.

Payment

50% deposit upon confirmation/invoice. Full payment is due one week before departure. For short-term bookings, full payment is required immediately.

Payments must be transferred to:
PT. TORAJA SULAWESI TOUR
Contact us: info@sulawesiholiday.com or sulawesiholiday01@gmail.com